TRANSPARENCY

Effective Date:

ABOUT US

Welcome to our platform. We are committed to creating a global community that connects individuals across geographical and cultural boundaries.

Our objective is to establish a secure and inclusive online environment that eliminates barriers and facilitates meaningful connections between people from diverse backgrounds and nations.

We strive to create a platform where all users, regardless of personality type or communication preferences, feel comfortable and valued.

Our platform operates on the following core principles:

• Security: We prioritize the protection and confidentiality of all communications conducted through our platform.
• Freedom of Expression: We promote open and honest communication while maintaining a respectful environment.
• Authenticity: We are committed to fostering genuine connections and actively combating online fraud.
• Privacy: We implement comprehensive measures to safeguard user personal information.

COMMUNITY GUIDELINES

Freedom of expression must coexist with respect for others' boundaries. Therefore, we have established comprehensive guidelines that all users must follow.

The following section provides an overview of our rules and values. Complete information regarding our platform policies is available in our Terms of Use.

By utilizing our platform, you agree to comply with these guidelines, which are designed to maintain a respectful and secure community environment. Please review them carefully:

1. Age Requirement: Users must be at least 18 years of age. We maintain a zero-tolerance policy regarding any content that sexually or violently exploits minors. Such content is strictly prohibited and will result in immediate account termination.
2. Respectful Conduct: All users must maintain respectful interactions. This includes refraining from bullying, harassment, violence, abuse, stalking, and similar behaviors. Discrimination and hate speech based on race, ethnicity, national origin, religion, gender identity, sexual orientation, disability, or any other characteristic are strictly prohibited.
3. Identity Verification: Users must represent themselves authentically. Impersonation of others will result in immediate account suspension. We require accurate, truthful, and current personal information to maintain a secure environment for all users.
4. Consent and Appropriate Content: While we value freedom of expression, users must respect personal boundaries. Pornographic content, explicit sexual material, nudity, or other sexually explicit content is prohibited. Users should establish mutual understanding regarding communication preferences.
5. Anti-Fraud Measures: We maintain zero tolerance for fraudulent activity. Users attempting to defraud, deceive, or manipulate others for financial gain will face immediate account termination. Exercise caution when sharing personal information and report suspicious activity immediately.
6. Commercial Activity Restrictions: Users must comply with all applicable laws and refrain from advertising or trading illegal goods or services, including but not limited to escort services, drugs, weapons, or terrorism-related materials. Promotion of external platforms or services is prohibited and may result in account suspension.

Note: If you believe your account has been unfairly suspended or content incorrectly removed, please contact our Customer Support team for review.

We appreciate your commitment to maintaining these standards and contributing to our community's integrity.

TRUST & SAFETY PRINCIPLES

Vision

Primary Objective: To establish and maintain a secure, high-quality environment for user communication and interaction.

Mission

Core Mission: To enhance online safety by identifying and removing users and content that violate our community standards.

We function as a comprehensive protection system, safeguarding users from low-quality content, harmful material, inappropriate behavior, and fraudulent activities. Our commitment extends to developing sophisticated preventive systems that ensure community safety.

Values

Our operational foundation rests on transparency, quality assurance, data-driven decision-making, and user-centric approaches.

Performance Standards

We maintain the following operational targets:

• 99% accuracy rate in moderation decisions
• 100% consistency in decision-making processes
• Full compliance with documented procedures meeting regulatory requirements
• Demonstrable reduction in platform violations through statistical analysis
• Equitable dispute resolution processes

POLICY ENFORCEMENT

To ensure user safety, our platform implements comprehensive systems preventing registration of inappropriate profiles and blocking harmful content. We continuously monitor and address inappropriate behavior from existing users.

Our Community Guidelines apply to all platform content, including videos, audio, images, and text. Enforcement is achieved through a combination of artificial intelligence technology and a dedicated Trust & Safety team exceeding 50 professionals.

Our machine learning-based moderation engine effectively detects and flags textual violations, abusive content, and inappropriate imagery.

To maintain a professional environment, we have implemented keyword filtering systems that prevent transmission of messages containing prohibited language. This system detects variations and alternative spellings of restricted terms.

Our Content Moderation Team serves as an additional protective layer, ensuring only appropriate content is displayed. Our Dispute Resolution Team promptly addresses suspicious activity and policy violations.

Through combined manual and automated moderation, we work to eliminate inappropriate content. Accounts violating our policies may face temporary suspension or permanent termination.

For appeals regarding account suspension or content removal, please contact .

CONTENT MODERATION

Our primary commitment is maintaining a professional and welcoming platform atmosphere where all users feel secure.

Our platform supports various content types including videos, photos, audio, and text. We employ combined AI and human moderation to review all shared content comprehensively.

Our moderation framework includes:

1. Clear establishment of content policies and restrictions
2. Rigorous testing and validation of AI moderation accuracy
3. User appeal processes for disputed moderation decisions

Content policies apply uniformly across all media types. Our Community Guidelines strictly prohibit violence, hate speech, spam, and sexually explicit material.

DISPUTE RESOLUTION

Given our diverse user base, disputes may arise. We are committed to ensuring fair and impartial resolution processes.

Our Trust and Safety Team thoroughly investigates all complaints. While we strive for equitable treatment, fair review does not guarantee resolution in the complainant's favor. Reviews are conducted impartially and may result in various outcomes, including no action.

All requests submitted through support channels or abuse reporting features receive serious consideration. Our Dispute Resolution Team conducts thorough investigations to ensure appropriate resolution.

Investigations are initiated when clear violations of our Terms of Service or platform policies are identified. Issues occurring outside our platform cannot serve as grounds for investigation.

Investigation Principles:

1. Complainants must provide substantive evidence. Unsupported allegations cannot be investigated.
2. All parties receive opportunity to present evidence and arguments. We collect information impartially from all involved parties. While evidence submission is unlimited, deadlines may apply. Failure to meet deadlines may result in evidence exclusion.
3. Investigations may extend beyond platform boundaries for verification purposes. External information admissibility is determined by our Dispute Resolution Team. Private correspondence may be considered if lawfully and voluntarily provided.
4. Investigation details remain confidential. However, decisions are communicated to affected parties according to internal procedures.

FRAUD PREVENTION

Fraud constitutes deceptive conduct wherein perpetrators obtain or attempt to obtain benefit, typically financial, from victims.

Our platform maintains zero tolerance for fraudulent activity. Our prevention measures include:

1. Legal prohibition of fraud in all forms as detailed in our Terms of Service and Community Guidelines.
2. Advanced anti-fraud systems enabling timely detection of suspicious activity, with continuous system improvements.
3. Comprehensive content moderation removing potentially fraudulent material immediately. Violators face account suspension or permanent removal.
4. Continuous professional development for Trust & Safety specialists, enhancing expertise through regular training.
5. User education initiatives including periodic communications about fraud recognition and response procedures. We encourage users to review our fraud prevention guidelines.

Your safety is our priority.

While we do not conduct criminal background checks, we:

• Encourage careful evaluation of online contacts and verification through public sources before sharing personal information.
• Recommend utilizing official criminal record databases and sex offender registries maintained by law enforcement. US residents may reference the National Sex Offenders Registry.

Report suspected fraud immediately to our support team for investigation.

DECEPTION PREVENTION

Deception differs from fraud in scope: fraud typically involves financial motives, while deception encompasses any misrepresentation, including false profile information.

We maintain zero tolerance for deceptive practices.

Prevention measures include:

Advertising Standards

We maintain transparency and accuracy in advertising through:

• Contractual requirements for advertising partners to maintain truthful representations, with penalties ranging from content removal to partnership termination for violations.
• Internal policies governing acceptable advertising content.

Identity Verification

We combat user deception through:

• Verified user categories requiring identity documentation. Applicants must provide government-issued identification and, typically, video verification holding documentation while speaking prescribed text.
• Prohibition of deceptive content including false identity claims and misleading information. See our Terms of Service for details. Verified user content undergoes pre-moderation before display.

ANTI-MONEY LAUNDERING MEASURES

We maintain comprehensive systems preventing money laundering activities on our platform.

We partner with certified payment service providers specializing in secure international transactions (see our Privacy Policy for details).

Payment security is paramount. Our platform maintains full PCI DSS compliance, meeting highest security standards. Learn more at the PCI Security Standards Council.

Our proprietary anti-fraud system monitors transactions, detecting suspicious or potentially illegal activity to prevent money laundering.

This system also monitors internal payment usage (see our Payment and Refund Policy). Suspicious activity triggers immediate alerts, enabling rapid user notification and response.

Money laundering violations result in temporary suspension, permanent ban, or complete account deletion.

For security purposes, identity verification may be required, including government-issued ID and payment card documentation. This confirms legitimate cardholder identity for relevant transactions.

PRIVACY & SECURITY

The security and privacy of your data represent our highest priorities. We maintain robust, transparent, and accountable security programs as fundamental to our commitment to users.

Privacy & Safety Protocols

Law Enforcement Response Procedures

Our dedicated Law Enforcement Operations team operates continuously, responding to preservation requests, legal processes, and law enforcement inquiries. All requests receive personal attention from team members. Emergency disclosure requests typically receive responses within hours.

Data Deletion Procedures

Delete your profile through Settings → "Deactivate my account" for immediate public profile removal. For complete data erasure, submit a request to Customer Support. Processing requires up to thirty (30) days, consistent with our Privacy Policy Section 7.3.

Note: Blocked profiles retain minimal data for block enforcement. Data retention complies with legal requirements, GDPR, and CCPA regulations.

Data Access Requests

Submit Subject Access Requests through Customer Support. Conversation data requires requests from all parties. Processing requires up to thirty (30) days, consistent with our Privacy Policy Section 7.3. Data deleted over 28 days prior may be unavailable.

Account Security Measures

If compromised: immediately change email address and confirm changes. Contact support@okeylove.com for assistance. Report impersonation with detailed information.

Malware Protection

Infection indicators: Decreased performance, unexpected applications, unusual pop-ups, modified homepage settings.

Protection measures: (1) Regular device scanning, (2) Browser maintenance and Chrome Cleanup Tool usage, (3) Browser updates to latest versions.

Safety Guidelines

1. Never share passwords, account credentials, or identity documents
2. Exercise caution regarding personal information in profiles
3. Never transfer funds to other platform users

Security Infrastructure

Internal Security Program

We implement secure access protocols and network architecture utilizing least privilege principles for systematic control of internal access to facilities, systems, and resources.

Governance, Risk, and Compliance

All personnel complete initial and annual security and privacy training. We enforce comprehensive physical, operational, and technical controls, plus security policies protecting systems and user data. We conduct extensive internal risk assessments and third-party vendor reviews.

Monitoring and Threat Management

Infrastructure and system access undergo continuous logging and monitoring. Our security program ensures proper investigation, triage, and remediation of security events through round-the-clock monitoring.

Compliance Certifications

Partners undergo annual independent audits ensuring PCI-DSS compliance for payment security.

ANTI-SLAVERY AND HUMAN TRAFFICKING MEASURES

Our platform unequivocally opposes slavery and human trafficking in all forms. While not legally required to comply with Modern Slavery Acts (UK and Australia), we voluntarily implement the following measures:

Anti-Slavery and Human Trafficking Policies

We maintain zero tolerance for violations of anti-slavery and human trafficking laws. We actively support contractors in maintaining compliance with applicable legislation.

We are dedicated to eliminating slavery and human trafficking from our platform through continuous improvement and user education regarding legal compliance. Additional information is available in our Community Guidelines.

Staff Training Programs

We conduct regular training for employees and contractors, emphasizing ethical business conduct and absolute prohibition of slavery and human trafficking.

Organizational Structure and Supply Chain Management

We employ qualified professionals and vetted contractors globally. We promote dignity and respect among employees while prohibiting discrimination, harassment, and inappropriate behavior. We ensure compliance with employment legislation and best practices.

Our suppliers primarily operate in low-risk sectors (marketing and consulting services). We share best practices and ethical approaches throughout our supply chain. Internal policies govern both commercial and ethical supplier relationships.

Due Diligence Procedures

We maintain high standards for service delivery, requiring quality contractors. We conduct KYC and AML audits to detect potential fraudulent activity and assess partnership viability.

We prioritize personal assessment, meeting with potential partners' management to evaluate alignment with our values and assess collaboration risks.

Risk Assessment and Management

Recognizing potential platform abuse for slavery and human trafficking purposes, we maintain rigorous user activity supervision.

Our AI technology and Moderation Team monitor platform communications to identify and prevent potential violations. While no cases have required reporting to authorities, we maintain readiness to report detected violations immediately.

TRANSPARENCY METRICS

This report demonstrates our commitment to protecting and promoting online trust. Our Trust & Safety Principles focus on creating secure, exceptional environments for user interaction.

Transparency, efficiency, and quality form our operational foundation, supported by data-driven and user-centric approaches.

Core Mission: To improve online safety by removing inappropriate users and content. We serve as comprehensive protection against low-quality, harmful, or irrelevant content, inappropriate behavior, and fraud through effective preventive systems.

This report provides visibility into our Trust & Safety processes, including:

• Safety updates to Community Guidelines, products, and educational resources
• Content review volumes and metrics
• Content removal statistics
• Response time measurements for policy violations
• Terms of use violation tracking
• Additional Trust & Safety process information

Key Performance Indicators

• 100% of verified user public content undergoes comprehensive screening
• 58% of content processed through automated ML moderation
• 99% target accuracy in moderation decisions
• <7 hours average response time to reports
• 50+ Trust & Safety professionals on staff
• 24/7 monitoring and response capabilities

Government Request Transparency

We remain committed to transparency and freedom of expression while adhering to legal and regulatory requirements. We report annually on government requests for data or content removal.

Contact Information

Please direct inquiries to the appropriate department:

• General support:
• Legal matters:

Response Time Commitments:

• Urgent safety issues: Within 24 hours
• General inquiries: Within 7 business days
• Appeals: Within 14 days of submission
• Data requests: Up to 30 days

Continuous Improvement

We regularly enhance safety measures based on:

• User feedback and reports
• Industry best practices
• Regulatory requirements
• Emerging threat patterns
• Technological advancements

Our commitment to transparency includes regular review and updates of this report to reflect current practices and improvements. We believe informed communities are safer communities.

This transparency report undergoes annual updates. For current information regarding safety practices, please consult our Terms of Service and Privacy Policy.